OK, how much do you cost?
Pricing depends on your specific needs. We offer flexible, modular pricing based on your seat count and requirements, with our most lightweight contracts starting at just a few hundred dollars per month.
Can I ask your clients if you’re as good as you say you are?
Absolutely! We'll connect you with individual introductions.
Do you support both Mac and PC?
Absolutely. We've got you covered, no matter the platform.
Our main office is in sunny San Francisco, but our dedicated team works across major metro areas from coast to coast. All our engineers are on-shore, full-time, W-2 employees with US work eligibility.
How long is your average contract term?
What contract term? Our contracts are month-to-month with no starting fees. We offer this flexibility because our clients love working with us and stick around for the long haul, and we're confident you will, too.
Are you, like, some kinda whipper-snappers in a wet-behind-the-whatever outfit?
Dear god, no. Ignition was founded in 1998 by our boss, Noam, way back when Will Smith was Gettin' Jiggy Wit It. Since then, we've supported over 500 companies, from startups to blue chips to mom-'n-pops.
We're entirely remote, and I've got nowhere to store spare laptops. Can you store them for me?
Absolutely. We handle laptop logistics, including retrieval and factory resets when your team members leave, ensuring smooth equipment reassignment or retirement.
What makes you different?
O, let us count the ways! Our modular billing model allows you to pay for the specific pieces you need. We specialize in services tailored for fast-growth companies, like software startups and fully remote, cloud-based firms. We're truly cross-platform. We’re experts in onboarding new hires and managing and securing their devices. And there's more - give us a call to find out.
Do you support SOC 2 and other compliance regs? Can you help with getting us accredited?
Absolutely. Most of our clients have compliance requirements, and we integrate their security policies into our support procedures. Our mobile device management (MDM) protocols are renowned for meeting the controls of SOC 2, SEC, PCI-DSS, HIPAA, and other regulations.
If I have a tech problem, how quickly will you respond?
Our super-helpful all-human help team is available 11 hours every weekday (9 AM to 5 PM PST, 9 AM to 8 PM EST). When you reach out, our engineers will answer your call and start assisting you right away. If you contact us outside working hours, we'll respond the next working day.
How will you onboard my new staff, then?
We're glad you asked. Onboarding is one of our specialties. We'll automate your onboarding and offboarding processes and provide detailed protocols and communication procedures tailored to your preferences, ensuring everyone is on the same page.
How will you keep our computers secure?
We leave no stone unturned when it comes to your safety. We encrypt all your devices, keep them updated with the latest security patches, monitor for malware, provide security training and anti-phishing solutions, and much more.
